Local Support

Welcome to SoftSDC Local Support Page

When I should contact Local Support?

Whenever you have purchased SoftSDC licenses and if you are experiencing technical issues which require on-site visit, please contact our Partner for local support.

Ashik Ali

Support Team

  • M: + 679 9928 613
  • M: + 679 9928 614

Please note that these contact phone numbers are for technical support ONLY and are staffed from 7:45 AM to 6:00 PM, Monday through Friday (except holidays).

For hardware and software support please submit a ticket at support@softsdc.com providing the information outlined below, if applicable.

  • The following information is necessary for our Support to successfully help you:
  • License number
  • Troubleshoot Log (how to generate a log: https://support.softsdc.com/kb/faq.php?id=16)
  • Software environment (Staging or Production) and version
  • Provide a description of your issue
  • Please include as much as possible information related to the issue