When I should contact Local Support?
Whenever you have purchased SoftSDC licenses and if you are experiencing technical issues which require on-site visit, please contact our Partner for local support.
- M: + 679 7770802
- M: + 679 9928 613
- M: + 679 9928 614
Please note that these contact phone numbers are for technical support ONLY and are staffed from 7:45 AM to 6:00 PM, Monday through Friday (except holidays).
For hardware and software support please submit a ticket at firstname.lastname@example.org providing the information outlined below, if applicable.
- The following information is necessary for our Support to successfully help you:
- License number
- Troubleshoot Log (how to generate a log: https://support.softsdc.com/kb/faq.php?id=16)
- Software environment (Staging or Production) and version
- Provide a description of your issue
- Please include as much as possible information related to the issue